TERNA ENERGY, member of GEK TERNA Group, is seeking for :
IT Helpdesk
Essential functions for the Role
- Provide first-level troubleshooting and support
- Escalate issues to internal or external second
level support
- Follow end-user requests on the Helpdesk Portal
- Handle the communication with hardware and
service providers to fulfill IT procurement requests
- Prepare
monthly reports
Requirements
- Degree in Computer Engineering, Computer Science,
Information Technology, Information Systems, or similar
- Basic knowledge of Windows configuration and
administration
- Working
knowledge of Office 365 platform
- 0-3 years
of work experience
Competencies
- Strong analytical and problem-solving skills
- A knowledge enthusiast, eager to learn and share
knowledge with others
- Able to work as an individual contributor and
collaboratively as a team member
- Responsible and accountable worker, ensuring
timely and informative communications with IT management and end-users
